Thank you for shopping with Distro Diamond. We aim to provide the highest quality products and exceptional service. If you are not completely satisfied with your purchase, please review our return policy below:

Eligibility for Returns

  • Non-Refundable Items: Due to the nature of cannabis products, we cannot accept returns or exchanges on opened or used products.

  • Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will replace the item or issue a refund at our discretion.

Return Requirements

To process a return, the following conditions must be met:

  • The product must be in its original, unopened packaging.

  • Proof of purchase (receipt or order confirmation) is required.

  • Returns must be initiated within 7 days of delivery.

How to Initiate a Return

  • Contact our customer service team with your order details, reason for return, and any supporting photos (if applicable).

  • Once your return request is approved, you will receive instructions on how to send the product back.

  • Customers are responsible for return shipping costs unless the product is defective or damaged.

Refund Process

  • Once we receive your returned item and confirm its eligibility, we will process your refund.

  • Refunds will be issued to the original payment method within 5-10 business days.

Additional Information

  • Sale Items: Items purchased during a sale or with a discount code are final and non-refundable.

  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.